My Settings

Just like the name suggests, My Settings contains account identification information like your username, email address and security phone numbers. You also have the ability to update the fields within this section. My Settings includes:

  • Personal Information: This is where we display the name registered to the account as well as your masked user id. If applicable, contact information will also display.
  • Login & Security: This is your Online Banking username, password and delivery methods for receiving your verification codes
  • Personal Information

    Your name and your masked user id appear here. Contact information such as your mailing address, phone number, and email will also display.

    Your contact information is where we will communicate your account-related information to you.

  • Primary Email

    This feature allows you to add or change the email address used by Online Banking. You may be required to confirm the new email address entered. Please note that a number of Online Banking Services, such as updating your password and login security information, rely on your email address as a method of confirming account changes and requests.

    To change your email address:

    1. Click on the Edit link for Primary email.
    2. Enter your new email address.
    3. Click Save to update your email address record. A confirmation message is displayed.

  • Username

    Change your Online Banking username:

    1. Click the Edit link for Username and enter a new username
    2. Enter your current password
    3. Click Save
    • Must be at least six characters long and no longer than 20 characters
    • Cannot be all numbers (can be all letters or characters)
    • Can contain letters, numbers and the following characters: @$*_-=.!~
    • Cannot contain any whitespace (spaces are not allowed: including before, in the middle of, or after the username)

    Upon successful entry, an email will be sent to the email address that is on file within Online Banking. This change will take place immediately and be recognized across the Online Banking system.

  • Password

    Change your online BAnking password

    1. Just click the My Settings tab at the top right of the page
    2. Click Edit next to the Password field
    3. Enter your current password, then the new password and confirm the new password in the fields provided.
    4. Click the Save to change your password

    Like all passwords, it is important to keep your Online Banking password confidential.

    Forgot Password

    If you forget your password, you can use the I can’t Access My Account link on the bottom of the Online Banking login page, or contact us to receive a new one.

    Also, for increased security, periodic password changes may be imposed by us. If you are required to change your password you will be prompted to do so when you log in to your Online Banking session. When this occurs, you will receive a warning message when logging in that your password will soon expire.

  • Login & Security

    These security measures have been implemented to provide your Online Banking security. The login security uses a verification code to authenticate yourself via text message and/or a voice call to ensure that it’s you trying to access your Online Banking accounts. The options on how to receive your verification codes are provided during the login security setup.

    What is Login Security?

    Login Security is an online security feature that provides an additional layer of protection from fraud and identity theft by preventing unauthorized access to your secure financial information. Login Security uses technology to verify your identity.

    Why do I need to use Login Security?

    Login Security allows us to recognize you as the true owner of your account by recognizing not only your login information but also your computer. If we don’t recognize your computer, you will be requested to receive a new verification code sent to your phone either via text or voice call in order to authenticate yourself into the Online Banking experience.

    Do I have to receive a verification code every time I log in?

    In order to bypass the verification code on subsequent logins, you can select to remember your device upon logging in so that we recognize your device the next time you log in and not require you to complete this step again.

    Can I login from multiple computers and browsers?

    Yes you can, we support most of the commonly used browsers. If you log in from a new computer, you will have to use a verification code to gain access.

    Can I still login to my account from anywhere?

    Yes, this feature does not prevent you from logging in from any computer. If we do not recognize the computer that you are using then we will simply ask for additional information that only you know (a verification code) before allowing you access to Online Banking.

    Click on My Settings find the Edit link for Security options and update the contact methods that you would like to use.

    You can add a new phone number by typing in a new value in the field or clicking on Add another number. You can delete an existing number by clicking the Remove (X) icon (if there is more than one phone added). To update an existing number, you can remove it and add the correct value by putting that in the field.

    Once a phone has been added and saved, it can be enabled for Text Message by clicking Enable for text on the My Settings Overview Page. When you click that link, you’ll receive a text message on your phone with the verification code. You can type in that verification code in the field and click confirm. Your phone is now enrolled for receiving verification codes through text message. If you no longer wish to receive text messages on a phone, remove the phone (if you have more than one phones added) using the Remove (X) icon and add the number back by typing it in the field.

  • Other Settings

    Features like Rename & Hide Accounts can be found in the Settings of the My Account’s Widget on the homepage.

    More Information: Settings – My Accounts Widget

    Alerts & Notifications and Text Message Banking can be access via the Notifications menu or through the Alerts & Notifications link at the bottom of the My Settings page.

    More Information: Alerts & Notifications