Card Management Help

What Is Card Management?

The card management feature offers functionalities to empower account holders with greater control and security over their credit and debit cards. These controls are accessible through our mobile app and Online Banking. They offer several valuable benefits for cardholders.

Card management enables members to monitor their transactions in real-time. Members may choose to receive instant notifications whenever a card is used. This real-time visibility helps members detect unauthorized or suspicious activity, allowing members to take immediate action to protect their finances. Additionally, card management allows members to set spending limits, helping them stay within their budget and prevent overspending.

Card management enhances security. These controls enable members to instantly freeze or lock their cards if they suspect a card has been lost or stolen, preventing unauthorized use until the card is found or replaced. Overall, card management provides our members control and peace of mind, knowing that they have the tools to manage and secure their financial assets effectively.

Terms and Conditions

  • Card List

    Presented within the card list, you will find a comprehensive display of all your accessible cards. Each card can be managed by selecting the corresponding card.


    The CARD STATUS (ON/OFF) toggle provides you with a seamless way to switch your card between its default “ON” status and “OFF.”

    When you activate the “OFF” setting, it temporarily suspends regular transactions while ensuring that recurring transactions proceed as scheduled. This feature serves as a practical, short-term solution in case you misplace your card but believe it’s within your reach to retrieve it.

  • Report Card Lost/Stolen

    In the unfortunate event that your card is lost or stolen, employing the “Report Card Lost/Stolen” option enables you to immediately block the card, preventing any unauthorized future transactions.

    Furthermore, this option enables you to specify whether your card experienced any fraudulent charges and if your PIN number was compromised. In addition to these security measures, you have the option to request a replacement card for added convenience and peace of mind.

    NOTE: This cannot be undone. Upon confirmation you will not be able to take any other action on this card and you will no longer be able to access it.

  • Cancel Card

    If you ever find the need to cancel your card, you can effortlessly do so using the “Cancel Card” option.

    NOTE: This cannot be undone. Upon confirmation you will not be able to take any other actions on this card and you will no longer be able to access it.

  • Travel Notice

    Planning a trip? Ensure a seamless experience by completing the Travel Notice form to inform JCU of your travel dates and destinations. This proactive step allows us to enhance our fraud monitoring capabilities and ensures your card remains accessible precisely when and where you require it.

  • Dispute Item

    Fraudulent charges can occur if your card information falls into the wrong hands. Rely on the “Dispute Item” option to promptly report any unauthorized charges that have appeared on your account.

  • Alerts and Controls

    Within the “Alerts and Controls” option, you have the flexibility to tailor your preferences for the transactions you wish to either block or receive notifications about. Explore and determine which mix of controls works best for you.

    NOTE: Jordan Credit Union does not have control over the configuration of business settings. These controls and alerts are established based on merchant codes determined by the businesses themselves. As a result, there may be instances where transactions are coded inaccurately, and the alerts may or may not activate as originally intended.

  • Delivery Options

    The “Delivery Options” feature works hand-in-hand with Alerts and Controls. Within this option, you can designate your preferred notification method, whether it’s through text, email, or push notifications. Simply follow the provided instructions to configure your chosen notification methods. If you have any questions or require assistance, don’t hesitate to reach out to us at 801.566.4195.