Stay Safe Online

Do not offer personal or confidential information via unsecured email or over the telephone.
Remember, Jordan Credit Union will never contact you and ask for your account number or PIN over the phone, via email, or by any other channel.

Financial Security HABITS

Just because Jordan Credit Union (and other businesses) are implementing more secure encryption, doesn’t mean fraud will disappear. By staying on top of your finances and having good habits, you are still the best defense against fraud.

If you ever suspect fraud has taken place on your JCU account, please contact a JCU Representative at (801) 566-4195.

In order to help protect your account, Jordan Credit Union utilizes two levels of authentication. When you sign into Online Banking, you are required to authenticate the login with your password and your device via an email/text/phone call.  This is called two-factor authentication, and it makes it more difficult for other people to gain access to your account.

What additional measures can I take to ensure my security?

Maintain a Clean Machine

• Keep your security, web browser, and operating software up to date to protect against viruses, malware, and other online threats.
• Protect all devices connected to the internet (computers, mobile devices, gaming systems, etc.).
• Be cautious of USBs and external devices

Protect your Personal Information

• Make passwords long and strong – combine upper and lowercase letters with numbers and symbols.
• Don’t reuse passwords – make new ones for every login.
• Keep passwords in a safe and secure place away from your computer if needed.
• When available, set the privacy and security settings on sites such as social media for your comfort level of sharing.

Connect Smart

• If you have a doubt, don’t click. Links, tweets, posts, and online advertising are often ways cyber criminals compromise your computer or mobile device. If it looks suspicious, delete it or mark as junk mail.
• Don’t conduct sensitive tasks such as longing into your financial accounts on public WiFi.
• When shopping online – check to see if the sites are security enabled. Look for web addresses with https:// or shttp://

Be Web Wise

• Stay current. Keep pace with online security tips.
• Be wary of communications that ask you to act immediately. or offer something too good to be true, or ask for personal information

Your Jordan Credit Union Mobile Banking experience provides the same protection and functionality of our Online Banking service. The two-level authentication will also be required to log into your account on your mobile device. (This can be turned off if you so choose by registering a device.) After a period of inactivity, you will be logged off to ensure your account is protected should your phone be lost or stolen.

What else can I do?

• Lock your phone with a strong password.
• Be aware of where your device is at all times.
• When downloading and installing applications, be aware of what permissions it requires.
• Be cautious of fake apps.

Clean Is Good

Mobile devices need their security and software updates just like a PC or laptop.

Keep Your Information Safe

Phones carry a lot of personal data. Lost or stolen devices can be used against you. Protect it like you would your computer.

• Use strong passwords.
• Think before you download applications.
• Only give your number to people you know and trust, never provide any one else’s without their permission.
• Disable geotagging on your device’s camera.

Connect Smart

Use common sense when you connect. If you’re on a public or unsecured network, be careful of what information and activites you participate in.

• Be smart about WiFi.
• Visit only secutity enabled sites.
• When in doubt, don’t respond. Fraudulent texting, calling, and voicemails are on the rise. Just like email, requests for personal information or immediate action are almost always a scam.
• Use caution when meeting personally with someone you know only through text or the internet.

General Safety

• If the ATM is obstructed from view or poorly lit, go to another.
• Ensure no one is loitering in the area when you approach the ATM.
• Do not accept assistance from strangers.
• If you see anyone or anything suspicious, cancel your transaction and exit the premises.
• If anyone follows you after using an ATM, go to a crowded, well-lit area and call the police.
• Have your card ready.
• Never write your Personal Identification Number (PIN) on the card and don’t share it with anyone.
• If you lose your card, report it immediately.
• Fill out your deposit slip in advance and have your card ready.
• Put cash directly into your wallet or purse.
• Once your transaction is complete, take your money, card, and receipt and leave the area.
• Check your ATM receipts against your statements to identify unauthorized transactions.

Walk-up ATMs

• Park as close as possible to exterior walk-up ATMs.
• Give the member ahead of you privacy by staying a few feet behind.
• Stand directly in front of the machine to make transactions.
• Protect your PIN and privacy by shielding the keypad and standing close to the machine.

Drive-up ATMs

• Keep your engine running, the doors locked, and the windows up while you’re waiting in line at a drive-up. When possible, leave enough room between cars to allow for a quick exit, should it become necessary.