Fraud Alert

The financial service industry has noted an increase in attempts from scammers to access personal account information.

These attempts will often take the form of text messages, phone calls, emails, or direct messages on social media. Scammers can try convincing potential victims to provide sensitive account information by posing as a member’s financial institution.

Jordan Credit Union will never ask for your personal information unless you are initiating contact with us or we are responding to your call, text, or email.

Nobody wants to run into problems with their financial institution. When you receive a text alerting you that your debit card is locked due to suspicious activity, it’s tempting to click the link the text provides to solve the problem—which is precisely what you shouldn’t do. Cyber hackers often disguise themselves as trusted institutions like your bank or utility company to sway you into giving up your password, PIN, or other personal credentials. The message may read something like: Dear customer, Jordan Credit Union is closing your bank account. Please confirm your PIN at to keep your account activated. Messages of this nature also contain urgent language such as “If you don’t reply within 24 hours, your account will be closed.”

If you are ever unsure whether the person contacting you is really a representative of Jordan Credit Union, always play it safe. If you’ve received a suspicious email, text message, or direct message, do not respond immediately and do not click on any hyperlinks. If you are on a suspicious phone call, hang up and do not provide any information. Instead, call Jordan Credit Union at 801-566-4195 and speak to a representative with any questions or concerns they have.

If you have clicked on a questionable link and shared your information, please contact us at 801-566-4195 or stop in to your nearest branch.