What's Included:
| Cyber Support
Hotline You have access to ID theft and cybersecurity experts who are ready to help answer questions, identify and respond to scams, and assist with potential identity theft incidents. ID Theft Hotline: (801) 724-6211 | Full ID Theft Recovery You’ve got expert help stopping ID theft with full recovery services for all types of ID theft including credit fraud, account takeover, medical ID theft, tax return fraud, Social Security fraud, criminal records fraud and more. | $1 Million Protection Guarantee You’ve got expert help stopping ID theft with full recovery services for all types of ID theft including credit fraud, account takeover, medical ID theft, tax return fraud, Social Security fraud, criminal records fraud and more. |
| Cyber Defense Checkup A free annual cybersecurity and identity theft checkup done remotely with a member of our cybersecurity team to make sure you have adequate defenses against online predators. | Online Privacy Resources Access to free online tools and do-it-yourself resources to help you improve your cyber hygiene, better protect your privacy, and safeguard against identity and financial fraud. | Cyberhood Watch Cybersecurity and fraud alerts, news and tips to help you spot and avoid scams, financial fraud, and fast changing identity theft and cybersecurity threats. |
How it works:
For current Jordan Credit Union members with a checking account, your iDefend Restore account is already set up and you are covered.
- Login to your iDefend account.
Your account information and login instructions were emailed to you.
If you no longer have that information, call iDefend customer service at (801) 724-6211 for assistance. - Call the fraud hotline.
Whenever you have a concern about ID theft, bank fraud, credit fraud, computer viruses, or online scams, call the iDefend support hotline at 801-724-6211. - Get expert help.
If you ever have an identity theft or cybersecurity problem, you’ve got a friendly U.S. based team of trained experts waiting to jump into action and completely resolve your case with minimal stress and headache.
Want Even more protection?
| Identity Monitoring Full ID theft monitoring including dark web scans, account takeover monitoring, USPS change of address notifications, SSN trace monitoring and more. | Credit Monitoring Access to 24/7 credit monitoring, reports and scores to be alerted to changes to your credit profile including potential credit fraud incidents. | Social Media Monitoring 24/7 monitoring and alerts for personal information privacy risks, harassment, bullying, cyber-stalking, vulgarity, and other unwanted content on Facebook, Twitter, Instagram and LinkedIn accounts. |
| Network/Device Protection Expert cybersecurity support for computers, mobile devices, home wi-fi routers, entertainment systems and smart home devices. | Unlimited Tech Support Services On-demand security and technical support troubleshooting from our U.S. based team of experts including personal computers, mobile devices, home wi-fi networks, printers and more. | Sex Offender & Crime Maps Access to sex offender and crime tracking maps from local police departments to show you the location of predators and criminal activity near you. |
You can upgrade your iDefend plan any time to include these additional powerful features and protect more areas of your digital life.
Members automatically save up to 20% on upgraded iDefend plans.
Login to your iDefend account to view and compare available upgrades.
Or call the iDefend support team at (801) 724-6211.
FREQUENTLY ASKED QUESTIONS:
- Who is covered?
All consumer checking account holders are automatically covered with a personal iDefend Restore plan. Must be 18 years or older. - How much does it cost?
The iDefend Restore protection plan is included as an added benefit to having a JCU checking account. There is no cost to you. If you would like more coverage, you may choose to pay for an upgraded plan (Standard, Essentials, or Elite) or add family coverage at any time. - How do I sign up?
Your iDefend account is automatically created when you open your checking account with Jordan Credit Union. - What’s the catch?
No catch. Thanks for being a member. - What if I didn’t get my iDefend login email?
All instructions, alerts and service updates for this program are sent to you by email. If you need help signing into your account, you can contact the iDefend support team at (801) 724-6211 or by email at idefendsupport@invisus.com.
If you aren’t sure we have your current email, please contact our support staff to update your member information and email address. You can email us at service@jordancu.com or call us at 801-566-4195. - What kinds of ID theft are covered?
No matter how your identity is stolen and used to commit fraud, you are covered. iDefend gives you protection against all forms of ID theft including credit fraud, tax return fraud, account takeover, medical benefit ID theft, unemployment benefit fraud, utilities fraud, home title theft, and more. - Can I call the hotline even if I don’t have an ID theft problem?
Yes. The ID Theft Hotline is there to help you with any questions or concerns you have about identity theft, scams, computer and mobile device security, online privacy and other cyber threats. - Is credit monitoring included?
The free iDefend Restore plan does not include credit monitoring. You can add this additional coverage to your plan by upgrading to the Essentials or Elite plans. Simply login to your iDefend account to view available discounts on plan upgrades. - What does the $1 million protection guarantee cover?
You are protected with an identity theft expense reimbursement policy that covers up to $1 million for any out-of-pocket costs incurred for attorneys, lost wages, court fees, and other expenses related to identity restoration. - Can I get help with account takeover fraud?
Yes. If you believe your account has been compromised and is being accessed by a cybercriminal, call the iDefend ID Theft Hotline at (801) 724-6211 and you’ll get one-on-one expert help with any identity theft problems including account takeover, computer or mobile device security issues and full identity theft restoration services.